Frequently Asked Questions
How do I order Customized items?
To place an order for customized items, please call our customer care team at 619-349-5355. Any team member can guide you through the process.
When will my custom order ship?
Production times vary depending on time of year. However, we do have rush options available. A date is provided to you after your order is confirmed in writing.
How do I size my team?
Please review our sizing policy. In addition to the sizing charts, we offer full size kits.
If I make a mistake on my order, can I cancel or change it?
Once an order is confirmed, it proceeds directly to our fulfillment center. If you make a mistake, please call our customer care team as soon as possible to discuss options.
What Shipping options do you offer?
We use the best method to get you your uniforms timely.
Can I track my order?
As soon as your order ships, you will receive an email with your tracking number
Do I have to sign for the package when it is delivered?
We do not require a signature on our packages. Typically, the chosen freight service will deliver the package at the address provided. However, there are some areas that the chosen freight service will not drop off packages. We recommend that you speak with your freight provider to arrange proper delivery. We do recommend using a shipping address that is secure.
What forms of payment do you accept?
We accept Visa, Mastercard, American Express and Discover. We accept Purchase Orders from Schools and qualified organizations. Checks are accepted as well, but must clear prior to shipment. Depending on your bank, this could take up to 5 working days
How long is your warranty?
We have a 30-day warranty for manufacturing defects providing there are no signs of abuse. We will repair or replace at our discretion.
What If I receive an incorrect or damaged item?
Please call our customer care team immediately who will gladly assist in resolving the issue. In the case of a damaged item, we may ask for your assistance in email a photo of the item.
What is your return address?
2340 Enrico Fermi Dr. San Diego CA 92154
Does Shark Sportswear offer team discounts?
Our current promotions can be found HERE (link to promotions)
Do you offer wholesale pricing If I want to resell Shark Sportswear Apparel?
We do have a wholesale option, please call for information.
CALL NOW 619-349-5355
Shark Sportswear is dedicated to providing high quality affordable uniforms and apparel by supplying superior service and solutions through dedication, teamwork and community involvement.