Shark manufactures fully custom on-demand products designed specifically for B2B customers. Roster information and artwork approvals must be provided exclusively by our customers prior to production. As such, we do not accept returns or exchanges except in certain cases:
- Products were received in poor quality or condition; ie, printing errors, damaged sewing, stains, tears, or other manufacturing defects.
- Please note, color matching in sublimation (or any print service) is inherently imperfect. While we closely control our own production, colors appear differently across multiple computer screens, inks perform differently across multiple fabrics, and we do not guarantee perfect color matching. We pride ourselves on outstanding print quality and customer experience, so if your color deviates dramatically from your expectations, please report this as a printing error. We’ll work with you to improve your experience, but we do not guarantee replacement or compensation for color-matching concerns.
- Incorrect products were received; ie, styles or sizes do not match order.
If you receive products that require our attention, please reach out directly to your Shark sales representative with images and details regarding the issue, or contact firstname.lastname@example.org. We will assist you immediately in correcting any deficiencies. If Shark committed an error in your delivery, we will replace all affected items at our cost with urgent priority production.